We hope you and your family are keeping safe and well during this difficult times.
We are writing to you to provide you with an update on how we plan to resume our dental services. As a valued patient your oral health is of paramount importance to us and we are reaching out to you to offer you the assurance we are doing all we can to provide priority appointments to patients in need.
The whole team at Notting Hill Dental Surgery is working hard to ensure that your visit to the dental practice will be a pleasant, effective and most importantly a safe experience.
Although our doors have been closed during the Covid-19 lockdown, we have remained available to all patients remotely providing emergency support and continue to do so.
We are now working towards the reopening of our practice and are hopeful to resume services in the up and coming weeks.
Patients with ongoing or delayed courses of treatment along with dental emergencies will be given priority appointments.
The practice once opened will be operating for longer working hours in order to allow us to continue to offer general dental appointments such as Routine Check-ups and Cosmetic Consultations for Invisalign and Dental Implants following updates from Government guidelines alongside Public Health England.
We are setting out strict policies in our practice to ensure a safe and clean environment for both our staff and patients.
Many of the procedures and protocols that were routinely part of safe delivery of dental care are already well developed and practiced at Notting Hill Dental Surgery. Due to the Covid-19 pandemic we have upgraded many of these routines to ensure that we are offering you the latest in safe dental environments,
The risk of virus particle contamination is managed carefully in all areas of the building and clinical rooms.
Please look at the following Notting Hill Dental Surgery’s guidance that will help us look after you during your visit
- If you are unwell for any reason it is better for you not to come into the Dental Practice. If you suspect you have symptoms of Covid-19 please stay at home and follow NHS guidance;
- Please prepare yourself at home to have freshly scrubbed teeth using your routine oral hygiene measures. We will not be allowing last minute brushings at the practice during this pandemic, to avoid cross contamination;
- We would like to request you to ideally use the toilet facilities prior to your visit to the surgery as we ought to keep you in the premises for as little time as possible.
- Please remember to bring any paperwork if you have been asked to (medical history questionnaire, consent forms, treatment plans, etc) already fully completed;
- All patients will be seen by appointment only;
- All payments will be taken via telephone prior the appointment. In any case please remember to bring your credit/debit.
- Please do not arrive more than 5 min early to your appointment unless you havr been requested to do so;
- Please do not bring anyone with you into the building unless this person is accompanying a vulnerable adult, a disabled person or a child. Please plan to keep siblings and other family and friends out of the building;
- Please try to arrive cool and calm, please do not run or race your bike to your appointment as your body temperature will be raised and you might appear feverish;
- Our team will be wearing various levels of PPE
- Our receptionist is there to help you and will now be wearing a mask and behind a screen to protect her working environment;
- We request you to wear a face mask when you are invited into the building and use the hand gel provided;
- You will be requested to place your personal belongings and coats in a box in order to minimise the contamination of your clothing and other belongings with aerosols;
- When you will be invited into one of the treatment rooms thoroughly disinfected and sterilised (in addition to conventional protocols) we will ask you to remove your face mask and keep it in a plastic bag. We will provide tissues and mouth wash and ask you to use it for 1 minute prior examination/treatment;
- At the end of your procedure you can have the usual mouthwash rinse but please try to avoid splatter, you will then be requested to put your face mask back on;
All your treatments will be planned carefully and will be managed in a calm and extra safe environment. Due to the extra expense related to PPE a temporary surcharge of £30 (For Private Patients) will apply to all aerosol generating procedures (filling, root canal treatment, crown preparation, cementation or re-cementation, scaling and polishing)
If you would like a priority booking please call the surgery on 0207 727 4795 / 077 107 68141